What should I do after an auto accident?

Get the name, driver license number, vehicle license plate, and insurance information of each of the other parties involved in the accident. If there are any witnesses, you should obtain the name and phone number of each witness. Make a note of the time, date, and location where the accident occurred and, if you have a camera, take pictures of the accident scene and the damaged areas of each vehicle. Once you have all of the information, contact your insurance company as soon as possible.

IMPORTANT: If the other party is unwilling to provide this information to you, or if they do not have a driver license or insurance, you should contact the police and your insurance company immediately.

Can my insurance determine where my vehicle is repaired or do I have a choice?

Your insurance company will, more than likely, have a list of preferred repair centers. However, you are not limited to just those repair centers. You may call any repair center and they will coordinate the repair process with your insurance company.

Do I need to make an appointment to get a repair estimate?

In order to give you the highest service level possible we ask that you call the nearest Cooks Collision location and schedule an appointment. We can accommodate you without an appointment, but you may have a longer waiting time. Our hours are Monday through Friday 8:00 a.m. to 6:00 p.m.

Do I need more than one repair estimate?

You are not required by law to get more than one estimate.

Can I pick up my Enterprise rental car from your location?

Please ask one of our staff members to make the arrangement for you or you can book your reservation directly on their web site at www.enterprise.com.

What forms of payment does Cooks Collision accept?

Cash, checks issued by an insurance company, personal checks with proper identification (i.e. a valid driver license) up to a maximum of $250.00, Visa, Mastercard or ATM/Debit cards.